Communauto

CriticalConfirmedTransport and travelSeptember 26, 2026

Communauto, a Quebec-based car-sharing service, detected unusual activity on the night of September 3 to 4, 2026, linked to unauthorized use of an internal account by an employee who allegedly ran an automated script to access and download member records. About 2% of members, several thousand people across Canada, are affected. The identity-verification documents potentially accessed may include name, date of birth, address, phone number, driver's licence number and photograph. Communauto states that passwords and payment data were not accessible, and a police investigation into the employee has been opened.

The combination of an identity document, a photo and personal contact details could facilitate identity theft or make targeted phishing attempts impersonating Communauto more convincing.

Disclosed on: September 26, 2026
Incident dated: September 4, 2026
Sector: Transport and travel
Country: Canada
Cause: Direct intrusion

Exposed data

Full name
Date of birth
Postal address
Phone number
Identity document

You are only affected if you had an account or an order with this organisation.

What you can do

Expect phishing attempts quoting your name and this company. A message that knows your details is not legitimate for that reason.
These documents enable identity theft, and cannot be reissued at will. Keep the notification letter: it proves where the leak came from if an account is opened in your name.
You can ask the organisation exactly what was exposed about you (right of access), and complain to the DPA if no answer comes within a month.

Sources

Entry built from the cited sources after a corroboration check, then reviewed before publication. Spotted an error, or have a correction? Write to us and the entry will be fixed. Contact